Returns & Exchanges
At Isle of Wool, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our goal is to ensure your experience with our high-quality wool products is as seamless and comfortable as the materials we use.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original condition and include all tags; use the pre-paid shipping label provided via email.
Drop Off Your Return
Take your package to any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing